How can I contact OhMyDearChild?

You can email us at info@ohmydearchild.com where our customer service team will be happy to help you with whatever you need!

Do you ship worldwide?
Yes

Where do you ship from?

All electronic products are delivered via the email you provided at check-out.

Can I change or cancel my order?

Digital products are almost instantaneous and cannot be changed or canceled once processed. For questions or concerns please email us at info@ohmydearchild.com

What payment methods do you accept?

We accept all major credit cards (VISA, Mastercard, AMEX) and PayPal payments.

How long will it take to receive my order?

Make sure that you have put in a valid email address that you have access to. Products will be delivered electronically to that email and may take 5 - 10 minutes depending on your domain.

What if I don't receive my order?

If you don't receive your electronic order within 2 hours after purchasing, you can send us an email to our customer support team at info@ohmydearchild.com for further assistance. Please do make sure to check your different inbox folders such as spam and junk.

Will I be charged with customs and taxes?

The prices displayed on our site are tax-free in US Dollars, which means you may be liable to pay for duties and taxes once you receive your order. Import taxes, duties and related customs fees may be charged once your order arrives to its final destination, which are determined by your local customs office. Payment of these charges and taxes are your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country. For further details of charges, please contact your local customs office.

How do I return an item?

Please understand there is no way to "return" a digital e-book copy. For questions please contact us at info@ohmydearchild.com 

What if the item(s) I received are defective/incorrect/damaged?

If in the event you are having difficulties accessing your digital product, please contact us at info@ohmydearchild.com

When will I receive my refund?

All refunds will be credited to your original form of payment. If you paid by credit or debit card, refunds will be sent to the card-issuing bank within 7-10 business days of receipt of the returned item or cancellation request. Please contact the card-issuing bank with questions about when the credit will be posted to your account. If you haven't received a credit for your return yet, here's what to do: Contact the bank/credit card company. It may take some time before the refund is posted to your account.